Reference

How gem demo protects what you share

When you open an account with us, you trust us with your payment details, account history and personal information.

What data we collectHow we protect itYour access rightsPayment security
Explore the Lobby Read FAQ
gem demo How gem demo protects what you share
REACH OUR TEAM

Contact us about your privacy

Live chat Open your account and head to the support bubble in the lobby. Our team responds during support hours: 08:00–23:00 Jakarta time, seven days a week, in English and Indonesian.
Email request Send your data subject access request or privacy concern to [email protected]. We'll respond within seven business days with confirmation or next steps.
Account settings Log in, go to Account > Privacy & Data, and use the self-service tools to update your contact details, check data usage, or download your account history.
DATA & SECURITY

How we keep your account safe

Encryption

All data travels to our servers over encrypted HTTPS. Your payment details are never stored in plain text; we use tokenised payment processing so gem demo never sees your full DANA, OVO, GoPay or QRIS details.

Account verification

We verify your identity using your phone number, email and government ID on first deposit. Two-factor authentication is available in Account Settings; we recommend turning it on for extra security.

Cookie use

We use cookies to keep you logged in, remember your preferences and detect fraudulent access attempts. You can manage cookie settings in your browser; blocking them may affect lobby performance.

Data retention

We keep your account data for as long as your account is active plus three years after closure to comply with local financial regulations. Deleted data is purged from active servers but may exist in backups for up to 90 days.

Third-party sharing

We share your data only with payment processors, fraud-detection partners and legal authorities where local law requires it. We never sell your information to advertisers or data brokers.

Your rights

You can request access to, correction of, or deletion of your data at any time. Contact [email protected] or use the Account > Privacy & Data menu. Requests depending on local law may take up to 30 days.

Privacy questions answered

Your account data remains encrypted on our servers for three years from closure to meet regulatory requirements. You can request immediate deletion of non-essential data like game history, but we must retain payment records and identity verification for legal compliance. Email [email protected] to start the deletion process.

gem demo uses tokenised payment processing, which means we never store your actual card or wallet details. When you deposit, your payment provider (DANA, OVO, GoPay or QRIS) handles the transaction directly; we only receive a secure token. All communication is encrypted over HTTPS.

Yes. Log into your account, go to Account > Privacy & Data, and select Download My Data. We'll prepare a file with your personal information, account history, deposits and withdrawals within seven business days. It will be sent securely to your registered email.

We use cookies to keep you logged in, store your preferences and detect suspicious login attempts. Analytical cookies help us see how the lobby is used so we can fix bugs. You can disable cookies in your browser settings, though this may slow down the lobby or log you out.

Reach our support team via live chat in the lobby (08:00–23:00 Jakarta time daily), email [email protected], or use the Account > Privacy & Data menu to submit a formal request. Responses come within seven business days. For data deletion, include your account number and request type.

We share data only with payment processors, fraud-detection services and legal authorities where local law permits. We never sell your personal information to advertisers, marketing firms or data brokers. All partners sign strict data-protection agreements.

Account data stays for three years after closure for financial and legal compliance. Backup copies may persist for up to 90 days. You can request deletion of game history and preferences sooner by contacting support. Identity and payment records must be retained by law.

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