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Terms & Conditions That Protect Your Account

When you open an account with gem demo, you agree to our Terms & Conditions, which spell out how deposits and withdrawals work, how we handle your data…

Clear account rulesLocal payment verificationYour withdrawal rightsData protection details

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What Our Terms Cover

gem demo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions govern your use of gem demo, including account registration, deposit and withdrawal procedures, and gameplay conduct. We outline how withdrawals are verified—usually requiring identity confirmation and bank details matching—and explain that access depends on local law. Your account is personal and non-transferable;

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you're responsible for keeping your login credentials secure and for any activity from your device. We retain transaction records for compliance and dispute resolution. Payment methods such as DANA, OVO, GoPay and QRIS are processed through verified partners, and each deposit is tied to your verified
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identity. By opening an account, you confirm you meet local eligibility requirements where local law permits and agree to our house rules on gameplay.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT TERMS

How to Ask About Your Account Rules

Live Chat Support Our support team in Yogyakarta responds to questions about your account, withdrawals and terms interpretation through live chat 24/7 on the gem demo lobby. Open a ticket, describe your question, and we'll explain the rule or process.

Email Requests Send formal questions about data rights, account closure, or terms disputes to [email protected]. We reply within two business days with a detailed explanation and any forms you need to request changes.

Account Settings Log in to your account dashboard, navigate to Settings > Terms & Policies, and download a copy of our current terms or submit a formal data request directly through the portal.

YOUR PROTECTION

How We Handle Your Information & Account Security

Data Encryption

All your personal and payment data—name, email, bank details, DANA or OVO wallet ID—is encrypted during transmission and storage. We use industry-standard SSL protocols so your information stays private even if your device is compromised.

Identity Verification

Before your first withdrawal, we verify your identity using your national ID and confirm your bank account or mobile wallet matches your account details. This protects you from fraud and ensures only you can withdraw your funds.

Withdrawal Holds & Review

Withdrawals over Rp 5,000,000 are reviewed by our compliance team to confirm your identity and source of funds, usually completed within 24 hours. This protects both your account and our payment partners from unauthorised transfers.

Cookies & Session Tracking

We use cookies to remember your login status, preferred language, and gameplay history so you don't re-enter details every visit. You can clear cookies in your browser settings; you'll just need to log in again next time.

Data Retention

We keep your account record, transaction history, and identity documents for seven years after account closure for legal compliance and dispute resolution. You can request deletion of non-essential personal data through Settings > Data Requests.

Account Closure

If you want to close your account, go to Settings > Account Options > Close Account, confirm your request, and we'll disable login within 24 hours. Remaining balance is withdrawn to your registered payment method within 3–5 business days.

Questions About Your Account Agreement

Go to the login page and tap 'Forgot Password'; we'll send a reset link to your registered email in seconds. If you're locked out after three wrong attempts, wait 15 minutes or contact live chat and our team will unlock your account while you confirm your identity.

No. Your deposit method—DANA, OVO, GoPay, QRIS or bank transfer—must be registered to your own name. During withdrawal verification, we confirm the account holder matches your verified identity. Using another person's method will delay or block your withdrawal.

Minimum withdrawal is Rp 50,000; maximum per transaction is Rp 25,000,000. DANA, OVO and GoPay withdrawals usually clear within 5–10 minutes. Bank transfers and QRIS may take 1–3 hours. Amounts over Rp 5,000,000 undergo compliance review, adding 12–24 hours.

No. We never sell your name, email, payment details or gameplay history. We share data only with licensed payment processors like DANA and OVO to complete your deposit, and with regulatory authorities if required by law. You can request a full data report anytime through Settings.

Log a support ticket in live chat with your transaction ID and description of the issue. Our team investigates within 48 hours and either reverses the transaction, confirms it was successful, or explains what happened. For chargebacks, contact your bank directly and give us the reference number.

Email and phone number can be updated in Settings anytime. Your registered name and bank account cannot be changed once verified for security. If you need to update your bank account, you must open a new account linked to the new bank, then request a formal transfer from support.

Start the closure process in Settings > Account Options. Any remaining balance is automatically withdrawn to your registered payment method within 3–5 business days. After closure, you can request a new account later, but previous data is archived and not restored.

Terms & Conditions That Protect Your Account

How to Ask About Your Account Rules

How We Handle Your Information & Account Security

Data Encryption

Identity Verification

Withdrawal Holds & Review

Cookies & Session Tracking

Data Retention

Account Closure

Questions About Your Account Agreement

01 What happens if I forget my password or my account is locked?

02 Can I use someone else's payment method to deposit?

03 What are the withdrawal limits and how long do they take?

04 Do you sell my personal data to third parties?

05 What happens if I dispute a withdrawal or think there's an error?

06 Can I change my account details like name, email or bank account after opening?

07 What if I want to close my account but have a balance left?

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